FAQ's
Frequently Asked Questions (FAQs)
📦 How can I place an order—through direct message or the website?
You can conveniently place an order either by sending us a Whatspapp message or through our website. The choice is yours!
📦 Can I open the package and inspect the item upon delivery?
Absolutely! We encourage you to check the item thoroughly before accepting it. If anything seems off, you can refuse the package and pay only the shipping fee.
🏪 Do you have a physical store?
Currently, we operate 100% online. But don’t worry—our website offers a seamless shopping experience with detailed product images and descriptions.
⏱ What is the estimated delivery time?
Delivery typically takes 2 to 5 business days, depending on your location and selected shipping method.
🔁 Do you accept returns?
We don’t offer refunds, but you can exchange items within 24 Hours of delivery. Visit our Return & Exchange Policy for full details.
👚 Can I order two sizes and keep the one that fits?
We recommend checking the size chart available on the product page to choose the best fit.
However, if you're unsure, you can order two sizes and try them with the courier upon delivery — then keep the one that fits best. 😊
💳 Can I pay online?
Yes! We offer a secure online payment system for a smooth and safe checkout experience.
🔄 How do I exchange an item?
Simply follow the steps outlined in our Return & Exchange Policy. We'll guide you through a hassle-free exchange.
If your question isn’t listed here, feel free to reach out to our team anytime via contactus@mumease.net or visit our Contact Us page.